Shipping & Delivery

At ultrasofttoy.com, we strive to get your favorite soft toys to you as quickly and smoothly as possible. Below are key details about our shipping and delivery services to help you plan ahead.

Delivery Timeframes

  • Standard Shipping: Typically takes 3-7 business days for delivery within most European countries. Remote areas may experience a 1-2 day delay.
  • Express Shipping: For urgent orders, express shipping is available, with delivery in 1-3 business days to major cities across Europe.

Shipping Costs

Shipping costs are calculated based on your order weight and delivery destination:

  • Orders with a total value over €50 qualify for free standard shipping within the EU.
  • For orders under €50, standard shipping costs range from €4.99 to €9.99, depending on the destination.
  • Express shipping costs start at €12.99, with variations based on location and order size.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a unique tracking number. You can use this number to track your package’s status in real-time by visiting the “Order Tracking” page on our website.

Delivery Destinations

We currently ship to all countries within the European Union, as well as select non-EU European countries including the United Kingdom, Switzerland, and Norway. For a full list of eligible destinations, check our “Shipping Destinations” page.

Order Dispatch Time

Most orders are processed and dispatched within 1-2 business days of placing the order. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Late or Missing Orders

If your order does not arrive within the estimated delivery timeframe, first check the tracking information for updates. If there are no updates or you believe your order is missing, contact our customer support team immediately. We will investigate the issue and assist you in resolving it promptly.

Special Delivery Addresses

  • PO Boxes: We can ship to PO Boxes via standard shipping, but express shipping is not available for PO Box addresses.
  • Forwarding Addresses: We do not ship to forwarding addresses to ensure the security of your order and prevent delivery issues.